NGDATA appoints Doug Gross as CEO to support future growth


GHENT – January 24th, 2019 – NGDATA, the company that helps brands to transform their customer engagement strategy and improve marketing and sales conversions through real-time data analytics, today announces the appointment of Doug Gross as Chief Executive Officer.

Doug brings more than 30 years’ international experience. He was previously Executive Director of Corporate Banking Solutions at financial services technology specialists FIS Global. Prior to this Doug was CEO of payments technology firm Clear2Pay America, which was bought by FIS Global in 2014. He also held senior positions with S1, Unisys and HSBC. Doug will take up his new position at NGDATA on February 1st 2019.

Doug will build on NGDATA’s success in a range of customer-focused industries, including banking, retail and telecoms. Together with co-founder Frank Hamerlinck and the current management team, he will be responsible for developing and delivering leading innovative marketing and customer engagement solutions that bring real value to customer-driven companies like Belfius Bank and Telenet, preparing NGDATA for further international growth. He will continue developing the NGDATA team into a customer focused organization with the best talent in the industry.

“We would like to thank Luc Burgelman, our outgoing CEO, for his contribution to building our reputation as the go-to experts for customer insight,” said Michel Akkermans, Chairman of the Board at NGDATA. “We also welcome Doug, who is the best person to extend our international presence. In particular, his experience and extensive network will be critical for our future expansion.”



NGDATA® helps brands in data-rich industries such as financial services, retail, telecom, media/entertainment, utilities and hospitality, to capitalize on emerging opportunities in their customer data and to drive profitable customer experiences by supercharging analytics and campaign efficiency. The company’s Intelligent Customer Data Platform (CDP) puts people at the centre of every business via Customer DNA, which continuously learns from customer behaviour and context in real time. NGDATA partners with companies around the world, including Belfius Bank, Innogy and Telenet, to drive digital transformations. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific. For more information, please visit


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